TOTALLY REFRESHED SPA - HELP CENTRE
Currently at this time in Phase 2 for the Alberta Relaunch plan we ask that you please arrive on time for your appointment or 5 minutes prior to your scheduled treatment time. A client record form is required for each guest prior to treatment and arriving early will allow time to change as well as relax and enjoy a spa beverage.
f you have received amassage by one of our Registered Massage Therapists, upon payment of cash, debit or credit card, you will receive a receipt that you are able to submit to your extended health care plan for reimbursement. This receipt will include the massage therapists name, registration number and the company information. Receipts will only be issued for paying clients. Massage Therapy Services that are paid for by a Gift card can not be issued an insurance receipt as per the NHPC Massage Therapy Association Code of Ethics.
Most of our Registered Massage Therapists are able to issue receipts for all major insurance providers but some are limited with the insurance companies that they are able to provide receipts for. If your health plan requires an insurance receipt from a therapist with over 2200hrs please let our receptionists know to insure that you are placed with a therapist that can issue a receipt for your health benefits plan.
24hr Cancellation notice is required for all spa services. Different policies may apply to larger bookings.
Appointments that are cancelled not in the required notice time will be charged the full amount for the services reserved for the client.
For single appointment services we recommend booking 1-2 weeks in advance, although sometimes we are able to accommodate people on the day of depending on availability! Some therapists, stylists and estheticians book up faster than others, if you request a certain staff member to perform your services you may need to book well in advance. If you would like a package, we recommend reserving two-three weeks ahead, for best availability. For larger group bookings we advise 4-8 weeks in advance.
*Package times are approx. Depending on the size of package we allow for 15min breaks between larger bookings to accommodate refreshments and bathroom breaks. We encourage you to sit back and relax between services!
Massage therapy is suitable for women who are pregnant. Clients that are pregnant and are interested in a massage are asked to book in for a prenatal massage. A Registered Massage Therapist who has been trained to give massages for expecting mothers to be would be more than happy to accommodate you. While these massages are available to women who are more than 13 weeks pregnant, it is important to mention how far along your pregnancy is when booking.
The Steam Baths are not recommended for pregnant women because the sudden changes in temperature can lead to complications. Please consult your doctor.
Our Spa currently does not have a liquor license. No alcoholic drinks are currently allowed on premises. We hope to have one soon though! Check back often for any updates on this policy.
We love happy babies! As long as they are quiet, enjoying a nap or just plain hanging out having fun we welcome them at the spa! Please note that you and your cute little munchkin may be asked to leave politely if the baby disrupts other spa patrons from enjoying their services. Children 2 years and up are allowed as long as they are receiving services and are under supervision by a parent. We have set this age limit for a few reasons. We are an adult facility that promotes a tranquil atmosphere and as such do not have facilities that are engaging for young children. Most of our guests (men and women) are dressed in robes for the majority of the time, and as thus may not be appropriate for youths. We do make accommodations from time to time, so please inquire with one of our receptionists and we would be more than happy to discuss!
Gift Cards cannot be used towards Massage a Month cards or for purchasing another Gift Card with a Gift Card.
Online Shop - Help Center
- We ship both locally and worldwide.
- Local orders are completed on Fridays
- Local Pick Up - You will receive an email when your order is ready for pick up
- Shipping time might vary depending on location, shipment method and other factors.
- Orders over $75 will have free shipping.
- Orders under $75 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
You can select your preferred payment method at checkout.
- We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Note that additional exchange fee may apply if your currency is other than US dollars.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.
Our support team is always happy to guide you at any step!
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
- The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost.
COVID-19 SPA POLICIES
At this time we ask for your support, patience and understanding as we adjust to the most recent announcement (Sept 15 - Government of Alberta Update) to ensure both client and team members safety.
In accordance with Alberta Health Services Guidelines Recent Update:
All public and indoor spaces it is now mandatory that masks must be worn. Service providers and clients will be asked to wear masks to ensure that we can remain open.
If a client has difficulty breathing while face-down during a massage treatment, their mask may be removed. Once the massage is complete, or once the client moves to a face-up position, the client should perform hand hygiene (use hand sanitizer) and put on a mask.
Thank you for supporting our local business and the Mandatory Alberta Health Guidelines put in place for our business and the spa industry to follow at this time. With your support this allows us to operate, employ countless team members as well as remain open to serve our community and help you feel Totally Refreshed!
Steambaths are OPEN!
Due to COVID-19 all steam baths are booked for the regular steam bath time (45mins steam, 15 min shower/dress) PLUS 30minutes cleaning after. With the extra cleaning, disinfection, supplies needed to follow government guidelines our pricing has increased to cover costs.
Steam Baths - $20 per person
All Inclusive Steam Bath for Two - $45
Package Steam - $17.50
Package Steam for Two - $35
Child Steam Bath (2-6 years old) - Free
Youth Steam Bath (7-12 years old) - $6